Terms & Conditions


Ø  You must create an account with EatBay and provide accurate information to unlock certain features. You are solely responsible to maintain confidentiality of your account password and any other activities related to your account.

Ø  You must remember your account password and is responsible to maintain up to date information to the EatBay account.

Ø  You must immediately inform EatBay team in case of any unauthorized usage of your account.

Ø  EatBay reserves the right to close/block the account of any user with or without any reason.

Ø  You can only create single account with your personal details provided. In case you forget your password, a password reset link will be sent to your email address. Likewise, you cannot create an account for another user, by entering your personal details.

Online Order Placement

Ø  EatBay, an online food delivery service, is responsible for connecting the customers and the Restaurants. EatBay is not held liable on negligence/failure on the part of Restaurant to deliver the wrong order, inadequate order, and insufficient or poor food quality.

Ø  While placing the order online, customer must provide accurate details and make sure to agree with the terms and conditions.

Ø  It is advisable that the customer should read the meal description, quantity served and estimated delivery time clearly before placing an order.

Ø  Food purchased from EatBay platform cannot be used for re sale.

Ø  While placing an order, a pop screen will confirm your order details with order charges. Order charges includes meal price and delivery charges if applicable. Customer is required to pay the same in full.

Ø  Promo codes can only be applicable in limitation to the terms specified for that code.

Ø  Order cancellation: Once the order is accepted by the restaurant, it cannot be cancelled.

Eatbay Trademarks

All logos, trademarks and service marks at EatBay Website and Mobile Application are registered and unregistered trademarks of EatBay or/of third party, where applicable. Unauthorized use of EatBay trademarks is strictly prohibited. You are not allow to copy, duplicate, reproduce, publish, upload, post, distribute or modify any of the trademarks of EatBay.


EatBay platform may include links to third party platforms. EatBay is not responsible for any content on third party platforms.

Limitation of Liability

As permissible by the applicable law, EatBay shall not be liable for any damages in any of the following events:

·        An unauthorized access to server and storage of all personal information on it.

·        Any loss/damage occurred due to use of EatBay platform or mobile app services.

Termination of your access to Services

EatBay reserves the right to terminate your access to use the services with or without any reason including if you violate any of the above terms and conditions.

Contact us:

To contact us, please send us an email at info@eatbay.pk or call us at 03111 444 626.